How to claim refund from IEPF? (Unclaimed dividends, stocks)

Investing in shares can be a lucrative financial venture, but what happens when those investments lie dormant, forgotten, or unclaimed for years? Unclaimed dividends and stocks present a common predicament for investors, often leading to the loss of potential returns. Recognizing the need to address this issue, the Ministry of Corporate Affairs (MCA) has instituted the Investor Education and Protection Fund (IEPF) to safeguard the rights of shareholders and streamline the process of claiming unclaimed assets. This article delves into the intricate details of how individuals can navigate the complexities of the IEPF to reclaim their unattended financial holdings.

In the world of investments, it’s not uncommon for shareholders to lose track of their holdings, and dividends often remain unclaimed for extended periods. To counteract this, Section 124 of the Companies Act, 2013, empowers companies to transfer unclaimed shares, along with accrued interest, to the IEPF after seven years. Understanding this transfer process is crucial for investors who wish to retrieve their dormant assets. Through this comprehensive guide, we aim to elucidate the steps involved in reclaiming unclaimed dividends and stocks, shedding light on the regulatory framework and the role of the IEPF Authority in facilitating this recovery.

Navigating the recovery process requires a systematic approach, involving the submission of specific forms and documents to both the IEPF Authority and the company where the shares were originally held. From filing the initial claim to the final crediting of shares or dividends to the investor’s Demat account, each step is carefully orchestrated. As we unravel the intricacies of the recovery journey, investors will gain valuable insights into safeguarding their financial interests, ensuring that their hard-earned money doesn’t remain dormant in the financial markets.

Investor Education and Protection Fund (IEPF)

The Investor Education and Protection Fund (IEPF) is a statutory initiative established by the Ministry of Corporate Affairs (MCA) in India. Envisioned as a safeguard for the interests of investors, the IEPF serves as a repository for unclaimed dividends, matured deposits, and shares, ensuring that such financial assets are transferred to the rightful owners. The primary objective is to protect the rights of investors who may have inadvertently left their investments unattended or forgotten. The IEPF operates under the regulatory framework outlined in Section 125 of the Companies Act, 2013, and the Investor Education and Protection Fund Authority (Accounting, Audit, Transfer, and Refund) Rules, 2016. Here are key points about the Investor Education and Protection Fund:


  • Safeguard unclaimed dividends, matured deposits, and shares.
  • Ensure the rightful transfer of dormant financial assets to the beneficiaries.

Legal Basis

  • Established under Section 125 of the Companies Act, 2013.
  • Governed by the Investor Education and Protection Fund Authority (Accounting, Audit, Transfer, and Refund) Rules, 2016.


  • Facilitate the transfer of unclaimed assets from companies to the IEPF.
  • Provide a mechanism for investors to claim their dormant financial holdings.

Role in Recovery

  • Acts as a custodian for unclaimed financial assets.
  • Coordinates the process of refunding and transferring assets to eligible claimants.

Regulatory Compliance

  • Companies are mandated to transfer unclaimed assets to the IEPF after a specified period.
  • The IEPF Authority ensures adherence to regulations and facilitates the recovery process.

Understanding the role and functioning of the IEPF is pivotal for investors seeking to reclaim their unclaimed financial assets and navigate the regulatory landscape surrounding dormant investments.

Transfer of Unclaimed Shares to IEPF

Companies are obligated to transfer shares with unclaimed dividends outstanding for over seven years to the Investor Education and Protection Fund (IEPF), in accordance with the provisions outlined in Section 124 of the Companies Act, 2013. Alongside the shares, accrued interest is also transferred to the IEPF, ensuring a comprehensive approach to safeguarding unclaimed financial assets. Subsequently, the intricate details of these transfers, including pertinent information about the shares, are diligently submitted to the IEPF Authority. This regulatory body acts as a custodian, preserving a comprehensive record of the transferred assets and facilitating the subsequent recovery process for eligible claimants.

Mandatory Transfer

  • Companies are legally obligated to transfer shares with unclaimed dividends outstanding for over seven years to the Investor Education and Protection Fund (IEPF).
  • This transfer is in accordance with the provisions outlined in Section 124 of the Companies Act, 2013.

Accrued Interest Inclusion

  • Alongside the transfer of shares, companies are required to transfer the accrued interest associated with unclaimed dividends to the IEPF.
  • This comprehensive approach ensures the safeguarding of not only the principal amount but also any additional earnings.

Compliance with Regulatory Framework

  • The transfer of unclaimed shares and accrued interest aligns with the regulatory framework established by the Companies Act, 2013.
  • This compliance is essential to ensure transparency, accountability, and the protection of investor rights.

IEPF Authority’s Custodianship

  • Following the transfer, the intricate details of these transactions, including relevant information about the shares, are submitted to the IEPF Authority.
  • The IEPF Authority acts as a custodian, maintaining comprehensive account information and overseeing the efficient handling of unclaimed financial assets.

Facilitation of Recovery

  • The systematic transfer to the IEPF paves the way for a streamlined recovery process for eligible claimants.
  • The IEPF Authority plays a pivotal role in facilitating the subsequent recovery and refund process, ensuring that rightful owners reclaim their dormant financial assets.

This procedural approach not only complies with legal mandates but also ensures that unclaimed shares and dividends are handled with transparency and diligence, ultimately benefiting investors seeking to recover their dormant financial holdings.

Claiming Recovery from IEPF Authority

Investors seeking to recover shares from the IEPF must be cognizant of the eligibility criteria and procedural nuances. Any shareholder whose shares have been transmitted to the IEPF can initiate a claim for a refund through the IEPF Authority. Noteworthy considerations include the allowance of one consolidated claim per financial year, encompassing diverse Folios associated with the same company. In cases where the claimant is an individual entitled by law, appointed nominee, or designated successor, it becomes imperative to fulfill share transmission procedures and secure an entitlement letter before initiating the claim process. This ensures a streamlined and compliant approach to the recovery of unclaimed shares through the IEPF.


  • Open to any shareholder with shares transferred to the IEPF.

Claim Limit

  • One consolidated claim per financial year.

Consolidated Claim Scope

  • Encompasses various Folios linked to the same company.

Special Considerations

  • Legal heirs, nominees, or successors must complete share transmission procedures.
  • Obtain an entitlement letter before initiating the claim process.

Claim Process

  • Submission of Form IEPF-5 on the MCA portal with requisite details.
  • Information includes applicant’s details, company information, shares to be claimed, and bank account information.
  • Aadhaar number for Indian citizens; Passport/OCI/PIO card for NRIs or foreigners.

Document Submission

  • Forward a copy of Form IEPF-5 to the company’s IEPF Nodal Officer/Registrar.
  • Enclose necessary documents such as the filled form, acknowledgment copy, original indemnity bond, stamped receipt, share certificates (if physical), Aadhaar card, and proof of entitlement.
  • Additional documents for NRIs and foreigners: Passport/OCI/PIO card, canceled cheque, and Demat account’s client master list.

Verification Process

  • The company prepares a verification report within 15 days of receiving the claim form.
  • Submission of the report and claimant’s documentation to the IEPF Authorities.

Refund Decision

  • IEPF Authority decides on the reimbursement application within 60 days after receiving the verification report.
  • Issues a refund sanction order with the permission of the competent authority.

Crediting of Assets

  • Shares or the claimant’s entitlement are credited to the Demat account after verification and approval.
  • Navigating these criteria ensures a systematic and effective process for shareholders to reclaim their unclaimed shares through the IEPF Authority.

Process of Recovery of Share From IEPF

The recovery process involves a series of steps initiated by the claimant and involves coordination with both the company and the IEPF Authority.

Step 1: Filing to Authority by Claimant

Submission of Form IEPF-5 on the MCA portal with requisite details

  • Initiating the recovery journey involves the meticulous completion and submission of Form IEPF-5 on the Ministry of Corporate Affairs (MCA) portal. This comprehensive form serves as the foundational document for the entire claim process, requiring accurate and detailed information essential for the identification of the claimant and the subsequent retrieval of unclaimed shares.

Inclusion of Applicant’s Details, Company Information, and Shares to be Claimed

  • The claimant is tasked with furnishing a spectrum of information, ranging from personal details and specifics about the concerned company to a meticulous delineation of the shares subject to the claim. This holistic approach ensures a thorough and accurate claim submission, minimizing any potential discrepancies and expediting the overall recovery process.

Incorporation of Aadhaar Number for Indian Citizens; Passport/OCI/PIO Card for NRIs or Foreigners

  • To align with regulatory protocols, Indian citizens are mandated to provide their Aadhaar number during the claim initiation. Simultaneously, NRIs or foreigners are required to furnish details from their Passport/OCI/PIO cards. This inclusion of diverse identification documents facilitates a nuanced and meticulous verification process, accommodating the varied demographics of investors engaged in the claim process. This careful consideration of individual circumstances underscores the commitment to a fair and equitable recovery process for all stakeholders involved.

Step 2: Submitting the Claim to the Company

As investors progress to the pivotal step of submitting their claim to the company, it is essential to adhere to a detailed and comprehensive process:

Forwarding the Claim Form

  • Take proactive steps by forwarding a well-drafted copy of Form IEPF-5 to the company’s designated IEPF Nodal Officer/Registrar. This initiates the official communication required for the subsequent stages of the claim.

Enclosure of Required Documents

  • Ensure thoroughness and completeness in your submission by enclosing an array of necessary documents along with the claim form. This comprehensive package includes the meticulously filled form, acknowledgment copy, original indemnity bond, stamped receipt, share certificates (if they exist in physical form), and crucially, the applicant’s Aadhaar card. Additionally, substantiate the claim with relevant proof of entitlement, reinforcing the legitimacy of the application.

Additional Documentation for NRIs and Foreigners

  • For Non-Resident Indians (NRIs) and foreigners aiming to reclaim their shares, an extra layer of documentation is imperative. This entails submitting a copy of the Passport/OCI/PIO card, a canceled cheque, and the client master list of the Demat account linked to the claimed shares. This ensures that the claim process caters comprehensively to the unique requirements and circumstances of NRIs and foreign claimants.

Undoubtedly, meticulous attention to detail in this submission phase is of paramount importance. It not only facilitates the efficient processing of the claim by the company but also ensures that the submitted documentation aligns seamlessly with the regulatory requirements. This becomes particularly crucial for those who fall under the category of NRIs or foreigners, for whom additional documentation is warranted to validate their claim effectively.

Step 3: Company’s submission of the claim to the IEPF Authority

Initiation of Verification Process by the Company

  • In the third step of the recovery process, the company takes swift action by initiating the verification process immediately upon the receipt of the claim form. Within a maximum timeframe of 15 days, the company meticulously examines the details provided by the claimant.

Preparation of Comprehensive Verification Report

  • During this critical phase, the company’s dedicated team works diligently to compile a thorough and comprehensive verification report. This report encompasses a detailed analysis of the claimant’s information, ensuring accuracy and adherence to the stipulated regulations.

Submission of the Verification Report

  • The completion of the verification report marks a pivotal moment as the company submits this document, along with all relevant claimant documentation, to the Investor Education and Protection Fund (IEPF) Authorities. This submission is a crucial link in the chain, as it sets the stage for the IEPF Authorities to assess the validity of the claim and proceed with the reimbursement application.

Timely Transmission to IEPF Authorities

  • Recognizing the importance of expediency in the recovery process, the company ensures the timely transmission of the verification report and supporting documentation to the IEPF Authorities. This timely submission contributes to the efficiency of the overall recovery timeline.

Coordination for Seamless Processing

  • The coordination between the company and the IEPF Authorities during this step is essential for a seamless processing of the claim. This collaborative effort aims to streamline the verification process, enabling a swift and accurate assessment of the claimant’s eligibility for reimbursement.

Navigating through these intricacies ensures that the claimant’s request moves smoothly through the verification phase, laying the foundation for subsequent stages in the recovery journey.

Step 4: Refund from IEPF Authority to the Claimant

Decision Timeframe by IEPF Authority

  • Demonstrating a commitment to expeditious service, the IEPF Authority meticulously evaluates the reimbursement application within a well-defined period of 60 days. This timeframe, commencing upon the receipt of the verification report, underscores the authority’s dedication to ensuring swift resolutions for investors seeking the recovery of their unclaimed assets.

Refund Sanction Order Issuance

  • Following a thorough examination of the reimbursement application, the IEPF Authority, armed with the requisite permission from the competent authority, issues a refund sanction order. This formal document serves as the official approval of the claimant’s request for reimbursement, instilling confidence in the procedural integrity of the refund process.

Billing Process by IEPF Authority and Drawing and Disbursing Officer

  • Post-approval, a collaborative effort ensues between the IEPF Authority and the Drawing and Disbursing Officer to initiate the billing process. This intricate step involves the meticulous preparation of a comprehensive bill, which is subsequently dispatched for payment to the Pay and Accounts Officer. This meticulous approach emphasizes financial prudence and compliance with procedural norms.

Crediting of Assets to Demat Account

  • Culminating the refund journey, the IEPF Authority ensures the seamless transfer of shares or the claimant’s entitlement. This involves a final step where these recovered assets are credited directly to the claimant’s Demat account. This meticulous and regulated approach not only signifies the successful conclusion of the refund process but also reflects the authority’s commitment to maintaining the integrity of financial transactions.

The comprehensive nature of these procedural steps underscores the IEPF Authority’s commitment to transparent, efficient, and rule-abiding processes in facilitating the refund of unclaimed assets to rightful claimants.

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If I happen to be a lawful heir, designated nominee, or appointed successor, how would I go about claiming the refund?

In the event that you are a lawful heir, designated nominee, or appointed successor, it is imperative to fulfill the share transmission process and secure an entitlement letter prior to initiating a refund claim with the IEPF Authority.

What information do I need to provide when filing the Form IEPF-5?

When completing Form IEPF-5, it is essential to furnish information including your personal details, the pertinent company information specifying the due amount, including the CIN number, particulars of the shares to be claimed, specifics of the dividend amount to be claimed, and, if applicable, the Aadhaar number (for Indian citizens) or the number of your passport/OCI/PIO card (for NRIs or foreigners).

What documents are required when submitting the claim to the company’s IEPF Nodal Officer/Registrar?

When submitting the claim to the company, include a printout of the filled Form IEPF-5 with your signature, a copy of the acknowledgment with the SRN number, original indemnity bond, authentic pre-stamped acknowledgment, original share certificates (if in physical form) or copy of transaction statement (if in Demat form), Aadhaar card, proof of entitlement, and, if applicable, additional documents for NRIs and foreigners like passport/OCI/PIO card, canceled cheque, and replica of the client master list of the Demat account

How long does it take for the IEPF Authority to decide on a reimbursement application?

The IEPF Authority aims to decide on the reimbursement application within 60 days after obtaining the verification report from the relevant company that has validated the claimant’s application.


In navigating the intricate landscape of reclaiming unclaimed dividends and stocks through the Investor Education and Protection Fund (IEPF), investors unveil a structured pathway to recover their dormant financial assets. The establishment of the IEPF by the Ministry of Corporate Affairs stands as a pivotal initiative, ensuring that unattended investments find their way back to the rightful owners. Through adherence to the meticulously outlined steps — from the initial filing of Form IEPF-5 to the final crediting of assets to the Demat account — investors can wield a powerful tool to safeguard their financial interests and breathe life into overlooked holdings.

The IEPF’s role in streamlining the recovery process, governed by the Companies Act, 2013, and the IEPF Authority rules, underscores the commitment to investor protection and education. By understanding the nuances of the IEPF mechanism, investors empower themselves to reclaim their financial assets efficiently and methodically. As we navigate the complex web of unclaimed dividends and stocks, the IEPF emerges as a beacon of financial stewardship, ensuring that the wheels of recovery turn smoothly for those seeking to revitalize their investments and secure their rightful share in the world of finance.

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